Mystery Auditor process management
Soft audit the procedures and systems at all levels throughout the operational network to locate service and or regulatory non compliance. Identify deficiencies in procedures, resources or framework.
Analyze the deficiency. Evaluate them against the service and regulatory standards. Locate and identify the root cause for the discrepancy.
Modify, implement and review further
Break up and modify system, procedures and resources as required by the analyses and evaluation. Implement changes, impart training for modified procedures and provide resources as required. Monitor further…